Ordering FAQs

Welcome to Brookline Booksmith’s Online Store!

Although we believe visiting your local independent bookstore in person is a relaxing and rewarding experience, we understand that in the hectic modern world, convenience can be key. That’s why we operate online as well as on Harvard Street!

Browsing and purchasing books on our website should be a familiar experience if you have bought things online before, but read on for answers to our most frequently asked questions.

If you need assistance or if you have questions about our online orders that are not answered below, you can email orders@brooklinebooksmith.com or call the store at 617-566-6660.

Q: What can I purchase from the online store?
A: Our full selection of new, full-priced books is available online. You can also buy our gift cards through the website. At this time, our used books, remainders, greeting cards, and gift items are only available for purchase in-store.
 
Q: Can my online purchase be shipped to me?
A: Yes! We offer multiple shipping methods, including an inexpensive USPS Media Mail option. Your order can be shipped anywhere in the U.S. For inquiries about international shipping, please email us at orders@brooklinebooksmith.com
 
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and our Brookline Booksmith gift cards. If you are experiencing technical difficulties during checkout, please call us at 617-566-6660 or email us at orders@brooklinebooksmith.com for assistance.
 
Q: How can I tell which books are in stock?
A: If the listing for a book says “On Our Shelves Now” it should be in the store — although please note that the site only refreshes once per day, so the quantity listed may not be accurate. If a book is not in stock, it will say “Out of Stock - Click to Order” on the book’s listing.
 
Q: How quickly will my order be ready?
A: We try to fulfill our online orders as quickly as possible, but because our store is run by real, live humans, it may not be instantaneous. Orders for books we have on our shelves are usually ready within a few hours. If a book is out of stock, it typically takes 2-6 business days for it to arrive. Pre-orders are almost always ready for pick-up on the release date. If you need a book immediately, please call the store at 617-566-6660. Our staff will be happy to put a book on hold for you or help you pay over the phone.
 
Q: Where should I pick up my book?
A: Once your order is completed, if you chose to pick it up in the store, it will be held for you at our front desk under your last name.
 
Q: Can I order signed books from Brookline Booksmith online?
A: If an author will be visiting our store for a book talk or signing, they are almost always happy to sign books for readers who can’t attend the event in person. When you place your order, leave us a note in the Comments field with your signing request. Please note that we cannot guarantee that a book will be signed and/or personalized. In the rare case that we can’t get you a signed copy, we can refund or void your purchase. (Note: Event TICKETS are for sale separately on our events page. Each event will have a link you can follow to purchase tickets. Our event tickets usually include a signed copy of the book in question.)
 
Q: Why should I order online at my local independent bookstore instead of Amazon? Isn’t it basically the same thing?
A: Not remotely! Each purchase you make with us either online or in person keeps our doors open, our booksellers fed, our event series running, and tax revenue flowing right back into the Brookline community. Indiebound, which connects and supports independent bookstores across the country, has a handy article on the serious harm that Amazon has done to our economy and our communities. Facts, statistics, and citations included!