Punching In: One Man's Undercover Adventures on the Front Lines of America's Best-Known Companies (Paperback)
During a two-year urban adventure through the world of commerce, journalist Alex Frankel proudly wore the brown uniform of the UPS driver, folded endless stacks of T-shirts at Gap, brewed espressos for the hordes at Starbucks, interviewed (but failed to get hired) at Whole Foods, enrolled in management training at Enterprise Rent-A-Car, and sold iPods at the Apple Store.
In this lively and entertaining narrative, Frankel takes readers on a personal journey into the land of front-line employees to discover why some workers are so eager to drink the corporate Kool-Aid and which companies know how to serve it up best.
“I see Alex Frankel as the Jane Goodall of the modern Workplace jungle.”
“Like an intrepid anthropologist, Frankel immerses himself in self-contained commercial cultures and resurfaces to write with empathy and insight.”
“Insightful, personal, and funny. Frankel does the impossible—he gives corporate culture a soul.”
“Savor the reporting on offer...”
“A book that takes readers behind the scenes at some of the country’s best-known companies...”