The One Minute Apology: A Powerful Way to Make Things Better (Hardcover)
With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever.
Using Blanchard's signature breezy style, The One Minute Apology tells the story of a Young Man who wants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologize effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity.
Destined to join Ken Blanchard's other groundbreaking classics, The One Minute Apology offers businesspeople -- and just about anyone -- a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.
“A shark-proof strategy for making everyone’s life better.”
-Harvey Mackey, author of Swim with the Sharks Without Being Eaten Alive
“Read The One Minute Apology and discover a secret power that will makes things better for you.”
“This delightful story highlights the wisdom and power that is contained in an honest admission of being wrong.”
-Stephen C. Lundin, Ph.D., Harry Paul, and John Christensen, authors of Fish!, Fish! Tales and Fish! Sticks
“An invaluable resource for anyone who needs to say they’re sorry.”
-Robert J. Nugent, Chariman and CEO, Jack in the Box, Inc.
“A testimony to the powers of repentance and forgiveness and how they improve relationships, your business and your home.”
-Cal Thomas, Syndicated Columnist